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Digital Transformation

Where your digital ambitions become reality

Customer-Led Transformation

Whatever your digital goals - whether it's re-engineering a customer journey or launching a new service - we put your customers at the heart of the digital transformation strategy. It's the surest route to effective outcomes for your brand and business.

Digital Transformation

Research & Discovery 

Understand your customers

We help you understand your customer personas, map user journeys and audit your technology. All insights and discoveries we make are used to define the best digital strategy and transformation roadmap for your business.

Learn more about Discovery
Digital Transformation

Proposition Development

Award-winning creative approach

From new brand identities, a full scale rebrand across your entire digital estate, or even real-life physical creatives, our customer-centric approach to proposition development can deliver you creative ideas that deliver real-world commercial advantages. 

Learn more about Proposition
Digital Transformation

UX Design 

Prototyping your customer journeys.

Our digital experiences cover the full customer life-cycle. We deliver customer-led transformations across designs and prototypes, testing ideas early to zero in on the best creative solution fast and derisk your design investment. 

Learn more about Design
Digital Transformation

Enterprise Web Builds

Making your designs reality.

Our builds are smart. Web build, app, or new service flow, we employ enterprise-strength technologies and best-in-breed services to deliver scalable, robust, and innovative solutions. Agile philosophies keep the delivery fast and focussed.

Learn more about Builds
"Great collaboration partners. Very strong in proposition and experience design. Consistently deliver value-add thinking and digital design excellence."
Zoe Rattey
Zoe Rattey
Digital Customer Experience Manager, Towergate Insurance
"Pancentric has impressive design and technical capabilities. Our teams spoke the same language and collaborated effortlessly. A delight to work with."
Guy Williams
Guy Williams
Director Sales & Marketing, EXL Service
"Pancentric's brave interpretation of customer insight and first class interaction design has driven exceptional user engagement in our end solution."
Lawra Angel
Lawra Angel
Director of Life Fitness Academy
"We've always been impressed with Pancentric's ability to translate complex business requirements into highly useable design."
Nic Dean
Nic Dean
Head of technology & Change, British Friendly
"Pancentric has transformed our web offering, replatforming our web estate and now digitising key online services."
Jenny Lane
Jenny Lane
Group Marketing Director, Thomas Miller
"Pancentric helped us to understand how to focus on customer experience design in order to achieve outstanding digital execution."
Paul Williams
Paul Williams
Marketing Director, Marsh Commercial
"Pancentric is a refreshing high energy agency, their passion is evident in the dedication to their projects. Working with them is thoroughly enjoyable."
Real Estate Management
Real Estate Management
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THE PANCENTRIC ADVANTAGE

Your Digital Transformation Partner

The technology and expertise we use to accelerate your digital journey.

We love integration

We're believers in open architectures and APIs. If it's faster, better and more economic, we'll hook into third-party data sources and services.

Smart plugins

We can deploy smart plugin services into your web builds, such as Microsoft AI or chatbots to boost personalisation, performance, and overall customer experience.

Specialist platforms

We're consultants as well as software vendors with leading solutions for digital insurance, employee engagement and email automation.

Group Website Solutions

Have multiple sites or a complex web estate? We can unite everything within one CMS platform, aligning your brands, focusing investment and reducing costs.

Explore Group Digital Solutions

Accelerator toolkit

Our tried & tested digital components library can help to accelerate your UI experience with a new, modern interface design and UX development.

Explore Interface Toolkits

Trusted partners

Our trusted partner network gives us exceptional depth in digital consulting and delivery. If we don't have the answer, one of our partners will.

View Partners
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customer's experience
customer journey mapping
design agency
design agency
Your Digital Toolkit

Enterprise Technologies

  • Microsoft.NET
  • Umbraco
  • Sitecore
  • Adobe
  • Python
  • Django
  • Vue.js
  • React
  • Angular
  • Google Cloud
  • AWS

Start your digital journey today

Interested in Digital Transformation?

Get in touch on 020 7099 6370 or complete the form below to discuss Discovery, Design and Build innovations for your business.

Clarity on our process

Your Digital Transformation Questions, Answered

Pancentric employs a Customer-Led Transformation approach. We put your customers at the heart of the digital strategy, ensuring that re-engineering a customer journey or launching a new service leads to effective outcomes for your brand and business.

The process is typically structured into four phases:

  1. Research & Discovery: Understanding customers, mapping user journeys, and auditing existing technology.

  2. Proposition Development: Defining creative ideas and brand identities to deliver commercial advantages.

  3. UX Design: Prototyping and testing customer journeys early to de-risk design investment.

  4. Enterprise Web Builds: Making designs reality using robust, scalable, and enterprise-strength technologies.

Pancentric measures success by focusing on tangible outcomes. This includes analyzing increased user engagement, delivering clear commercial advantages, improving key performance indicators (KPIs), and confirming the solution translates complex business requirements into highly usable design.

We build scalable, robust solutions using enterprise-strength technologies including Microsoft.NET, CMS platforms like Umbraco and Sitecore, Python/Django, and modern front-end frameworks like Vue.js, React, and Angular. We also leverage cloud services like Google Cloud and AWS.

We are believers in open architectures and APIs, which allows us to hook into third-party data sources and services quickly and economically. We focus on delivering scalable, robust solutions using enterprise technologies.

Pancentric uses an Accelerator Toolkit, which is a tried and tested library of digital components. This library helps to accelerate UI experience, modern interface design, and overall UX development, keeping delivery fast and focused.

Yes, we offer Group Website Solutions designed for complex web estates or businesses with multiple sites. This allows clients to unite everything within a single CMS platform, which helps align brands, reduce costs, and focus investment across the digital estate.

Yes, Pancentric offers comprehensive post-launch support, maintenance, and platform management services to ensure your digital estate remains secure, performs optimally, and can scale effectively with your evolving business needs.

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