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Digital transformation delivering innovations shaped by customer insight.
Make web interface upgrades easier and faster with our interface toolkit.
Manage your multi-site digital estate via a single, easy-to-use CMS platform.
Go-Insur. Full-lifecycle digital insurance solution for Insurers, MGAs & Brokers.
The modern way to do insurance.
The Hub. Feature-rich comms solution for teams, global brands & client communities.
(Takes you to The Hub's dedicated website)
Enabler. Enterprise email platform for smarter marketing automation campaigns.
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News & Insights
Updates covering industry insights, new partnerships and customer successes.
Insurance benchmark service tracking UK insurers, their user journeys & trends.
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CLIENTS & CASE STUDIES
Explore our work
"Great collaboration partners. Very strong in proposition and experience design. Consistently deliver value-add thinking and digital design excellence."
"Pancentric has impressive design and technical capabilities. Our teams spoke the same language and collaborated effortlessly. A delight to work with."
"Pancentric's brave interpretation of customer insight and first class interaction design has driven exceptional user engagement in our end solution."
"We've always been impressed with Pancentric's ability to translate complex business requirements into highly useable design."
"Pancentric has transformed our web offering, replatforming our web estate and now digitising key online services."
"Pancentric helped us to understand how to focus on customer experience design in order to achieve outstanding digital execution."
"Pancentric is a refreshing high energy agency, their passion is evident in the dedication to their projects. Working with them is thoroughly enjoyable."
Real Estate Management
PROPOSITION & DIGITAL
New pet insurer launch
End-to-end solution for a new pet insurance brand. Branding, digital development and launch marketing.
Web app for Red Bull
Perfect Serve web app revolutionised Red Bull's mystery shopping.
AWARD-WINNING INSURTECH SOFTWARE
Vessel Protect: Quote & bind in just 2 minutes
Brokers used to wait 6 hours to quote and bind a Kidnap & Ransom insurance policy. Now it takes just 2 minutes powered by our Go-Insur solution. Go-Insur won MGAA Initiative of the Year for this game-changing innovation in June 2022.
Web estate for leading insurer
Multiple brand sites for Thomas Miller. Plus an AI feature.
Insurance portals redesign
We designed British Friendly's new customer, adviser, and staff portals as part of a transformational back-office replacement.
Moneyfacts is the go-to UK money comparison site. We redesigned their online service offering.
13 October 2021
Vessel Protect is a digital-first MGA with big growth ambitions and a global outlook, and their start-up needed an fast, innovative Quote & Bind solution, which they found in our Go-Insur solution.
18 August 2021
Our brief was to modernise Thomas Miller's digital estate and improve marketing performance.
14 April 2021
Design and prototype of British Friend's back-office systems, including their new customer, staff and advisor portals for their quote and buy services.
08 April 2021
Our brief was to overhaul their online consumer service with a new web design and build project, giving Moneyfacts consumers an easy way to navigate products, advice, third party ads and sponsored links.
16 March 2021
Successful redesign & re-platforming of one of the world's largest Facilities Management groups, with a 16 country, multi-brand, multilingual group site.
12 November 2020
A website redesign to transform the online customer experience for Towergate, with the aim to improve servicing operations and increase sales.
13 May 2020
Transforming the digital estate of this expanding insurance group into a single web solution
04 February 2020
Our brief was to bring Jelf's (now Marsh) service delivery into the 21st century, digitally scaling their client partnership values.
16 October 2019
We used gamification and innovative design to create cyber safety toolkits for young people.
01 March 2019
Our brief was to develop the brand and digital platform for Cardif Pinnacle, who wanted to expand their pet insurance business with a bold new proposition.
13 November 2018
Agile delivery of a fully responsive design and build platform for Libra's Apollo trading app that boasted improved usability and intelligent UX.
01 August 2018
A web app called PerfectServe that enabled mystery shoppers to sample and report how Red Bull is presented in bars up & down the country.
08 August 2017
Design of a new online service to connect patients and physiotherapists. Agile, MVP approach. To market in 6 weeks.
13 June 2017
Service innovation and proposition development for one of the UK's leading medical insurers. Design thinking approach.
17 November 2016
Global online consumer lead generation programme for a large health insurer. 217% increase in leads and 169% growth in sales.
15 June 2015
Integrating Mount Anvil's property websites into a single platform step-changed brand ownership and cross-selling potential.
12 November 2014
Web redesign for The Shard, one of London's most iconic buildings plus implementations for REM's wider property portfolio.
10 June 2013
E-learning solution for a global salesforce. Gamification approach achieved high engagement. BIMA Digital Award Winner.
17 August 2010
New website for a leading insurance broker with bold on-site search to drive sales enquiries.