Vessel Protect is a digital-first MGA with big growth ambitions and a global outlook, and their start-up needed an fast, innovative Quote & Bind solution, which they found in our Go-Insur solution.
Online service design innovation for Hitachi Europe
Hitachi Europe wanted to test a new online service connecting patients with physiotherapists. In just 6 weeks we'd built and gone to market with Physiyou.
Hitachi envisioned an ‘open-table’ for the healthcare industry. A strategic focus was to increase patient access to trusted healthcare practitioners in their local area. The initial service concept was to create a 'find-a-physio' aggregator platform.
Ensuring a clear focus
Key questions for the market test were 'Would patients repeat book through the platform? Would physiotherapists pay for the service?'. The MVP (Minimum Viable Product) was called Physiyou. Delivery was rapid; three 2-week sprints.
Successful market test
London was chosen as the test region. Patients could do postcode searches, read profiles and book appointment slots. For the MVP, physios were recruited manually by the Hitachi team although the phase 2 plan was for online registration.
Our brief was to modernise Thomas Miller's digital estate and improve marketing performance.
Design and prototype of British Friend's back-office systems, including their new customer, staff and advisor portals for their quote and buy services.