Digital transformation

Realising your ambitions

Customer-led digital

Whatever your digital goals - whether it's re-engineering a customer journey or launching a new service - we put your customers at the heart of the design strategy for the surest way to achieve the most effective outcomes and success for your business.


We help you understand your customer personas, map user journeys and audit your technology. All insights and discoveries we make are used to define the best digital strategy and transformation roadmap for your business.


Our design offering covers the full customer life-cycle. We design, prototype, and test ideas early to zero in on the best solution fast and to derisk your design investment. Cross-functional teams work closely to ensure feasibility.


Our builds are smart. Web build, app, or new service flow, we employ enterprise-strength technologies and best-in-breed services to deliver scalable, robust, and innovative solutions. Agile philosophies keep the delivery fast and focussed.

"Great collaboration partners. Very strong in proposition and experience design. Consistently deliver value-add thinking and digital design excellence."
Zoe Rattey
Zoe Rattey
Digital Customer Experience Manager, Towergate Insurance
"Pancentric has impressive design and technical capabilities. Our teams spoke the same language and collaborated effortlessly. A delight to work with."
Guy Williams
Guy Williams
Director Sales & Marketing, EXL Service
"Pancentric's brave interpretation of customer insight and first class interaction design has driven exceptional user engagement in our end solution."
Lawra Angel
Lawra Angel
Director of Life Fitness Academy
"We've always been impressed with Pancentric's ability to translate complex business requirements into highly useable design."
Nic Dean
Nic Dean
Head of technology & Change, British Friendly
"Pancentric has transformed our web offering, replatforming our web estate and now digitising key online services."
Jenny Lane
Jenny Lane
Group Marketing Director, Thomas Miller
"Pancentric helped us to understand how to focus on customer experience design in order to achieve outstanding digital execution."
Paul Williams
Paul Williams
Marketing Director, Marsh Commercial
"Pancentric is a refreshing high energy agency, their passion is evident in the dedication to their projects. Working with them is thoroughly enjoyable."
Real Estate Management
Real Estate Management
The Shard

We love integration

We are believers in open architectures and APIs. If it's faster, better and more economic, we'll hook into third-party data sources and services.

Multi-sector experience

Our breadth of sector experience is huge. From property to entertainment to financial services. We've seen it all and we're alive to digital trends.

Specialist platforms

We are software providers as well as consultants, with leading enterprise solutions in digital insurance, employee engagement and marketing automation.

Group solutions

Have multiple sites or a complex web estate? We can unite everything within one platform, helping to raise digital standards, focus investment and reduce costs.

Trusted partners

Our trusted partner network gives us exceptional depth in digital consulting and delivery. If we don't have the answer, one of our partners will.

Accelerator toolkit

Our tried & tested digital components library can help to accelerate your UI experience with a new, modern interface design and UX development.

Enterprise technologies

  • Google Cloud
Information security

Cyber certified

We have ISO 27001 certification which covers core business operations and all web and software development. Your data & reputation are safe in our hands.

Start your digital journey

Interested in transformation?

Get in touch on 020 7099 6370 or complete the form below to discuss Discovery, Design and Build innovations for your business.

Latest news & insights

A short guide to prototyping

21 October 2021

As an award-winning digital agency, prototyping is a core part of our design process to ensure we're translating customer insight into an effective digital service solution.