Self-serve and speed-dial is the ultimate combo. 10 takeaways from our latest Broker-MGA research
A few weeks ago the Pancentric UX Consultancy team spent a day with Lloyds brokers. Here are 10 insights about the Broker-MGA relationship.
DIGITALBAR - USABILITY ASSESSMENT
7 things we like about Hastings Direct quote & buy journey for car insurance
In Pancentric's latest analysis for insurance benchmarking service DigitalBar, we headline how Hastings Direct is leading the way on usability.
It's clear Hastings Direct has invested significantly in its quote & buy experience, scoring high across all of Pancentric's DigitalBar usability assessment categories.
Other car insurer brands are doing good things too, but Hastings leads the pack, on a par with the UK aggregators. Here's our round-up of what good looks like, Hastings style.
1. Modern, easy-on-the-eye design scheme
Refined, cohesive branding, a good balance between information density and negative space.
2. Good task orientation and effortless interactivity
onsistent conventions, clear titles, pacey, simple presentation of options, chunky buttons, slick use of data to reduce effort.
3. Progressive use of technology with licence scanning
Hastings was the only insurer in our spot-check review to do this.
4. Time-saving features
Users can quickly confirm assumptions (informed by 3rd party data) rather than answer more questions.
5. Plain speaking
Natural, simple language, helpful touches and nudges
6. Clear side-by-side presentation of product options
Distinctly
labelled, easy at-a-glance comparison of features.
7. Highly available support
Chat, phone, FAQs available throughout the quote & buy journey.
Boom! Pancentric secures ISO certification for the 6th year in a row
Pancentric's commitment to the ISO 27001 standard has been constant for over half a decade now. And quite rightly with cyber threats on the rise.
Policywave partnership with Go-Insur features Applied Epic integration
One of the largest independent Driving Instructor motor insurance brokers in the UK Policywave has partnered with PAS Go-Insur from Pancentric to digitise their business.