Tap into our digital expertise, software & specialist partners to drive your plan faster with more certainty.
Digital Transformation and Innovation
New service? Plans to digitise and modernise?
Collaborate with our award-winning team to shape your proposition and digital roadmap. Our approach is human-centred drawing on tried & tested innovation methods (Design Thinking, Google Design Sprint). Transformation projects include an audit of legacy tech and definition of target state architectures. We help you define and validate a service blueprint, go-to-market product (MVP) and a roll-out plan prioritised around clear commercial goals.
Our Experience Design capabilities cover the full customer life-cycle. Customer Experience, User Experience Design (UXD) and User Interface (UI) development is persona-led, informed by customer discovery activities, journey-mapping, analytics and benchmarking. Customer context, observation and empathy-building are core to our design approach, as is prototyping and testing as we shape and take solutions to market. User testing is recommended to maximise success and to de-risk investment.
Tim Brown, Change by Design
Websites. Portals. Apps.
We have an impressive 17-year track record building digital solutions for the biggest brands on the planet and have won multiple awards for our work. Implementations vary from single-purpose websites and apps to multi-site re-platforming, AI and system integrations. Key back-end technologies are .Net and Python. We support web experience/CMS platforms, notably Sitecore, Umbraco and Django. Google hosting provides infinite scalability and our support is underpinned by ISO 27001 certification. We also have our own specialist platforms for insurance, portals and email marketing.
Insurance quote & buy platform
60% of insurance businesses are behind the ball digitally. Our Go-Insur platform marries best-in-class UX design with modern technology enabling Intermediaries, MGAs and challenger insurers to unlock innovation and drive high-margin growth. Go-Insur can be stand-alone or hooked into existing back-office systems and is full life-cycle - Quote & Buy, Mid-Term Adjustments (MTAs), First Notice Of Claim (FNOL) and Renewals - plus real-time reporting and Bordereau.
Matthew Whelan, former Head of Marketing, Cigna Global
Big targets? Want to upscale your marketing? Our team will define the highest performing mix of digital channels to achieve your business goals, and then execute the plan. Services include Content Marketing, Search Engine Optimisation (SEO), Creative Campaigns and Paid & Social Media. Online reports dashboards include market visibility tracking and performance vs competitors. Data sources typically incorporate Google in all guises, AWR - Advanced Web Ranking, Bing Webmaster Tools, SEMrush, YouTube Analytics, LinkedIn Ads & Analytics, Facebook Insights, Instagram Insights, Twitter Analytics & more.
Meet our extended family of partners that enables us to deliver best-in-class thinking and solutions.