CLIENTS & CASE STUDIES

Explore our work

"Great collaboration partners. Very strong in proposition and experience design. Consistently deliver value-add thinking and digital design excellence."

Zoe Rattey
Digital Customer Experience Manager, Towergate Insurance

"Pancentric has impressive design and technical capabilities. Our teams spoke the same language and collaborated effortlessly. A delight to work with."

Guy Williams
Director Sales & Marketing, EXL Service

"Pancentric's brave interpretation of customer insight and first class interaction design has driven exceptional user engagement in our end solution."

Lawra Angel
Director of Life Fitness Academy

"We've always been impressed with Pancentric's ability to translate complex business requirements into highly useable design."

Nic Dean
Head of technology & Change, British Friendly

"Pancentric has transformed our web offering, replatforming our web estate and now digitising key online services."

Jenny Lane
Group Marketing Director, Thomas Miller

"Pancentric helped us to understand how to focus on customer experience design in order to achieve outstanding digital execution."

Paul Williams
Marketing Director, Marsh Commercial

"Pancentric is a refreshing high energy agency, their passion is evident in the dedication to their projects. Working with them is thoroughly enjoyable."

Real Estate Management
The Shard

PROPOSITION & DIGITAL

New brand for pet insurer

End-to-end solution for a new pet insurance brand. Branding, digital development and launch marketing.

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DIGITAL INNOVATION

Web App for Red Bull

Perfect Serve web app revolutionised Red Bull's mystery shopping.

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AWARD-WINNING INSURTECH SOFTWARE

Vessel Protect: Quote & Bind in just 2 minutes

Brokers used to wait 6 hours to quote and bind a Kidnap & Ransom insurance policy. Now it takes just 2 minutes powered by our Go-Insur solution. Go-Insur won MGAA Initiative of the Year for this game-changing innovation in June 2022.

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DIGITAL TRANSFORMATION

New Web Estate for Leading Insurer

Multiple brand sites for Thomas Miller. Plus an AI feature.

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DIGITAL TRANSFORMATION

Insurance portals redesign

We designed British Friendly's new customer, adviser, and staff portals as part of a transformational back-office replacement.

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DIGITAL TRANSFORMATION

Aggregator Redesign

Moneyfacts is the go-to UK money comparison site. We redesigned their online service offering.

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Consumer research to redevelop proposition for School Fee Plan

19 January 2024

School Fee Plan is a funding service for private school fees. We undertook research with parents to better understand customer need and evolve the service proposition.

Online RFP journey & portal design

31 August 2023

This is RFPs made better. Award-winning investment consultancy firm, bfinance, asked us to take stock of user testing insights and design a best-in-class online RFP service.

New group identity for leading insurer Cardif Pinnacle

28 April 2023

New corporate identity for Cardif Pinnacle - now Pinnacle Pet Group as a result of a new ownership structure with JAB Holdings and BNP Paribas

Award-winning quote & bind solution for Vessel Protect

13 October 2021

Vessel Protect is a digital-first MGA with big growth ambitions and a global outlook, and their start-up needed an fast, innovative Quote & Bind solution, which they found in our Go-Insur solution.

Global web replatforming for group insurer Thomas Miller

18 August 2021

Our brief was to modernise Thomas Miller's digital estate and improve marketing performance.

New insurance portal for British Friendly

14 April 2021

Design and prototype of British Friend's back-office systems, including their new customer, staff and advisor portals for their quote and buy services.

Aggregator redesign for Moneyfacts

08 April 2021

Our brief was to overhaul their online consumer service with a new web design and build project, giving Moneyfacts consumers an easy way to navigate products, advice, third party ads and sponsored links.

Global web estate for OCS

16 March 2021

Successful redesign & re-platforming of one of the world's largest Facilities Management groups, with a 16 country, multi-brand, multilingual group site.

Improved insurance sales journey for Towergate

12 November 2020

A website redesign to transform the online customer experience for Towergate, with the aim to improve servicing operations and increase sales.

Global multi-site replatforming for GRP

13 May 2020

Transforming the digital estate of this expanding insurance group into a single web solution

5 year digital transformation programme for Marsh

04 February 2020

Our brief was to bring Jelf's (now Marsh) service delivery into the 21st century, digitally scaling their client partnership values.

Cyber safety design for Ecclesiastical

16 October 2019

We used gamification and innovative design to create cyber safety toolkits for young people.

End-to-end branding solution for Cardif Pinnacle's Everypaw

01 March 2019

Our brief was to develop the brand and digital platform for Cardif Pinnacle, who wanted to expand their pet insurance business with a bold new proposition.