Innovation & transformation case studies

Re-platforming global web estates. Quote & buy solutions for insurance. Service innovation projects. We deliver results through human-centred design and agile delivery. Specialist insurance experience.

Finding the right mortgage  

Moneyfacts is the go-to UK money comparison site. We redesigned their online service using data insights, user story mapping, prototyping and user testing.

Insurance sales & servicing  

Towergate is one of the UK's leading insurance brokers with a large online sales operation. We're redesigning key journeys with extensive benchmarking & testing.

Cyber safety rethink

Cyber safety toolkit for schools. Developed for a leading ethical insurer. Design thinking meets gamification. Winner of CIR Risk Management Award. 

Unified digital solution

Re-platforming GRP's expanding network of 50+ insurance businesses to a single web solution. Boosting Group web authority. Joined-up digital marketing.

Redesign the experience 

Root & branch redesign of a leading investor application. All UXD and front-end development. Close collaboration with client's in-house dev team.

Digital transformation

5-year programme to digitally transform a leading UK insurance player. Nationwide stakeholder consultations and service blueprints. Design & build of new web estate. Roll-out ongoing. Web framework is Sitecore. 

Smart quote & buy

Innovative middleware and quote & buy solution to help a leading insurer overcome legacy system issues and fast-track their new business goals. Over 60,000 quotes handled per month.

Concepting new service

New healthcare service concept for one of the UK's leading medical insurers. Design thinking approach. Key service benefit was faster, easier access to care. 

New pet insurer launch

End-to-end solution for new pet insurance brand. Distinctive new branding. All digital development. Road-map includes customer service portal.

Global re-platforming

Redesign & re-platforming of one of world's largest facilities management groups. Incorporates Group website & 16 country sites. Web framework Sitecore.

Website for the Shard 

Part of a digital strategy to promote London's iconic new landmark, The Shard and London Bridge re-generation. Boosted organic results and Shard occupancy rates.

Service innovation test

Design of new online service to connect patients and physiotherapists. Agile, MVP approach. Fast-track development. Delivery to market in 6 weeks. 

Salesforce education

E-learning solution for global salesforce. Gamification achieved high engagement and frontline results. Application-style interface. BIMA Digital Award Winner.

Effective digital marketing

Developing a global Direct-to-Consumer lead generation programme for an American insurer, successfully driving 217% increase in leads and 169% growth in sales.

New digital real estate

Consolidating multiple property websites into a single platform gave this leading property developer prime real estate to showcase the quality of their portfolio online.

High performance broker site

We developed a new website for one of the UK's leading insurance brokers, incorporating a bold on-site product search that optimised UXD to help drive conversions.